All our pre-owned timepieces, unless stated otherwise, offers a complimentary 12-month mechanical warrenty. This excludes any damage sustained due to improper use or accident. Due to their age, some pre-owned timepieces should not be subjected to the same condition as new. In case of timepieces carrying factory warrenty from their respective manufacturer within concurrent period, the warrenty supersedes complimentary offering from EMINERE PTY LTD.
Courtesy returns, exchanges or refunds are accepted only at the final agreement from EMINERE PTY LTD, Australia for products purchased with production and mechanical defact, provided that (01) the product is inspected thoroughly by our watchmaker and deemed expertise within 14 days from the purchase date, (02) product is accompanied by the Original Sales Receipt, Documentation and Limited Warrenty, unused and in same condition as purchased.
Returns are not accepted for (i.) GST refund, exemption, or export product, (ii.) tailor made, engraved or personalised products, (iii.) replacement product, (iv.) change of mind, (v.) products cost exceed 10,000.00 AUD incl. Both returns and refunds will be given to the original. Exchanges are nominative.
We uphold the quality of all of our timepieces, accessories and deemed products. In case of abnormal circumstance, we endeavour to remedy the situation in a timely manner in the best of our ability. Trust and experience of our clients is of highest importance. All of our pre-owned timepieces have undergone through non-evasive mechanical inspections and whether applicable service, to ensure they meet our standards of functionality.
We endeavour to execute the utmost standard and service incl. before and after-care for our products. Whether unsatisfactory experience due to products or appointment experience, we are always willing to listen and seek for mutually beneficial solutions. You can write to us directly on firstname.lastname@example.org, for further clarification.
EMINERE is also an authorised retailer for a number of accessories purveyors incl. Delugs and The Horologist HK.